As a travel management agency specializing in business travel, our company strives to provide customers with leading solutions to improve the convenience and quality of business travel while creating new values through IT applications and global services in a professional and timely manner. In order to develop and manage the business as such, it is essential to protect personal information of our valued customers and any other persons related to our company consistently. For this purpose we have decided to implement the following measures in consideration of the scope and scale of our business.

  1. 1.JTB BTS will implement a management system for the protection of personal information in compliance with the JIS Q 15001 standards and ensure that all employees and executives strictly adhere thereto.
  2. 2.JTB BTS will manage all personal information, including the collection, use, and provision, in compliance with the management system for protection of personal information stated above.
  3. 3.JTB BTS will implement systematically and technically reasonable preventive and corrective measures against risk of illegal access, loss, destruction, falsification, and leakage regarding all personal information handled by our company. Personal information will be collected, used, and provided within the scope necessary for the proper performance of our business and employment and management of our employees and will not be handled beyond the scope necessary for the achievement of the purpose of utilization initially intended (unintended use). We will implement the required measures to prevent any unintended use. The collected specific personal information will be used and provided within the purpose of use and scope of provision specified in the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure.
  4. 4.JTB BTS will faithfully and promptly respond to inquiries on personal information made by our customers including their comments, requests, or demands for disclosure.
  5. 5.JTB BTS will abide by the laws, guidelines, and other regulations established by the Japanese government regarding the protection of personal information and proper handling of specific personal information.
  6. 6.JTB BTS will check the management system for personal information protection by conducting regular audits and thus continually improve the system.
December 1, 2004
Last revised: 
September 1, 2020

JTB Business Travel Solutions, Inc.
Masamitsu Shibuya
President & CEO

Our person responsible for personal information handling counter

JTB Business Travel Solutions, Inc.
NBF Toyosu Canal Front, 5-6-52, TOYOSU, KOTO-KU, Tokyo, 135-0061, Japan
Human Resource & General Affairs Department

Office hour: 
Saturdays, Sundays, national holidays,
year-end and New Year holidays (Dec. 29 - Jan. 5),
and Golden Week holidays (Apr. 30 - May 5)

protecting your PRIVACY 10450031 (08)