We provide one-stop support for domestic and international business travel,
utilizing the strengths of two world-leading travel agencies

JTB 感動のそばに、いつも。
Bringing People,
Places and Possibilities
Together in a New Era
travel management platform

A proven track record

164.2 billion yen
Customer satisfaction
Number of contracted clients
more than 3,000

Operation structure that demonstrates a high level of specialization

To realize attentive, high-quality service suited to our clients' needs, we establish specialized teams to ascertain each client's BTM adoption objectives and related details.
From reservation arrangements made by specialist international travel consultants with a thorough understanding of business-travel rules, through support for obtaining visas, passports, and other procedures, a 24-hour helpdesk available late at night and in emergencies, and helpdesks for online booking tools and business-travel management systems, our operation structure demonstrates JTB-CWT's high level of specialization.

Client ⇔ Main client contact point (dedicated structure) : New-account sales staff (adoption solutions and support), Account Manager (responsible for overall service provision), Program Manager (BTM solutions and review), International Travel Consultant (travel arrangements) | Support Structure : [IT] Domestic Online Travel Arrangements Support Team, Business Travel Management System Helpdesk [Management] Global Solutions Team [Operations support structure] Visa Agreements Team, Air Ticket Issue/Purchasing Team, JR Purchasing/Contracting Team, International Business Travel After-Hours Helpdesk, Group/Individual Travel Arrangements Team

Highly experienced consulting abilities

Since its establishment in 2000, JTB-CWT has built trusted relationships with a diverse range of clients. We deliver advanced consulting backed by a wealth of experience and specialized knowledge built up through this Sales, together with reliable data.
We realize cost savings across all areas of business-travel-related expenses, by repeating the cycle of clearly identifying issues based on the visualization and analysis of business-travel data, formulating and reliably operating BTM programs targeted at making improvements, and measuring the results.

Business-travel data analysis, BTM Program formulation, BTM Program operation, Measurement of BTM Program results / [Improved client satisfaction] Improved efficiency of internal procedures, Improved convenience of reservation arrangements, Support during business travel

Business-travel data analysis BTM Program formulation BTM Program operation  Measurement of BTM Program results Improved client satisfaction Improved efficiency of internal procedures Support during business travel Improved convenience of reservation arrangements