ABOUT BTM
Business travel management (BTM)
Business travel management (BTM) is a way to optimize business travel
through the centralized management of related operations.
Four key points of BTM
- 1Cost
- 2Business efficiency
- 3Risk management
- 4Governance
Through comprehensive management of matters such as the flow of operations from prior application and approval for business travel, arrangement of air tickets and other practicalities through settlement, compliance with rules and guidelines on travel expenses, and purchasing processes, BTM realizes the following advantages for the company: cost savings based on visualization and analysis of business-travel-related expenses, efficiency improvements in related operations, thorough compliance, and enhanced governance. At the same time, it contributes to performance improvement at business travel destinations by enabling highly convenient, high-quality business-travel support for individual travelers.
Main benefits of BTM adoption
1Cost savings
Reduces business-travel expenses such as those for air tickets and hotel accommodation, based on visualization and analysis of travel data
- Optimal supplier selection and rate negotiations
- Setting of special corporate rates utilizing benefits of scale
- Rate verification through multifaceted benchmarks
2Business efficiency improvements
Realizes improved business efficiency for business travelers and accounting personnel, through computerization of the entire flow of business-travel operations
- Utilization of electronic application/approval functions linked to travel data
- Automation of accounting processing through linkage of travel and settlement data
- Improved efficiency of arrangements, through use of an online reservations system
3Thorough risk management
Enables swift response to emergencies through centralized management of data on business travelers and travel
- Extraction of information on overseas personnel and confirmation of safety
- Linkage of risk-management tools with travel data
- 24-hour support structure for business travelers, including after-hours support
4Enhanced governance
Enables comprehensive business-travel program management at the national and global levels, based on visualization and analysis of travel data
- Formulation of business-travel rules and guidelines optimized for the company, based on consideration of trends in business-traveler behavior and corporate purchasing policies
- Optimization of rules through use of various benchmarks
- Rule-based reservation arrangements
Operation structure that demonstrates a high level of specialization
To realize attentive, high-quality service suited to our clients' needs, we establish specialized teams to ascertain each client's BTM adoption objectives and related details.
From reservation arrangements made by specialist international travel consultants with a thorough understanding of business-travel rules, through support for obtaining visas, passports, and other procedures, a 24-hour helpdesk available late at night and in emergencies, and helpdesks for online booking tools and business-travel management systems, our operation structure demonstrates JTB-CWT's high level of specialization.
![Client ⇔ Main client contact point (dedicated structure) : New-account sales staff (adoption solutions and support), Account Manager (responsible for overall service provision), Program Manager (BTM solutions and review), International Travel Consultant (travel arrangements) | Support Structure : [IT] Domestic Online Travel Arrangements Support Team, Business Travel Management System Helpdesk [Management] Global Solutions Team [Operations support structure] Visa Agreements Team, Air Ticket Issue/Purchasing Team, JR Purchasing/Contracting Team, International Business Travel After-Hours Helpdesk, Group/Individual Travel Arrangements Team](/eng/value/img/fig-index-01.png)
Highly experienced consulting abilities
Since its establishment in 2000, JTB-CWT has built trusted relationships with a diverse range of clients. We deliver advanced consulting backed by a wealth of experience and specialized knowledge built up through this Sales, together with reliable data.
We realize cost savings across all areas of business-travel-related expenses, by repeating the cycle of clearly identifying issues based on the visualization and analysis of business-travel data, formulating and reliably operating BTM programs targeted at making improvements, and measuring the results.
![Business-travel data analysis, BTM Program formulation, BTM Program operation, Measurement of BTM Program results / [Improved client satisfaction] Improved efficiency of internal procedures, Improved convenience of reservation arrangements, Support during business travel](/eng/value/img/fig-index-02.png)