JTB-CWT Business Travel Solutions strives to protect personal information based on the “Act concerning Protection of Personal Information” and our “Guideline for Protection of Personal Information.”


1) Personal Information held
We hold personal information provided to us for processing and application of business travel arrangements.

2）Use of Personal Information
Personal information will be used only to arrange travel as requested by the traveler within the scope that is necessary to make arrangements such as transportation and accommodation, as well as to meet required procedures to obtain such services.
* In addition, we may use personal information in order to: [1] inform of merchandises, services, and campaigns of JTB-CWT and our business partners; [2] request post-travel questionnaires; and [3] prepare statistical materials.

3）Provision of Personal Information for a Third Party
We will send name, gender, age, address, phone number or e-mail address, and passport number electronically or other means to transportation and accommodation providers and arrangement agents within the scope that is necessary to make arrangements for the travel arrangements requested, as well as to meet procedures to obtain such services.

4）Collection and Use of Private Information
For collection and use of personal information:

1. We will obtain consent by specifying the purpose of collection and the scope of use either in the contract or supporting materials.
2. We will not use personal information for any purposes other than specified without consent.
3. We will obtain consent by notice prior to advising personal information or providing it to a third party.
4. We will obtain consent from a person in parental authority when principal is underage.
5. We will strictly manage and store personal information to facilitate travel arrangements.
6. In the following cases we assume personal information use by JTB-CWT is agreed:

• When personal information is forwarded to us after acknowledging the purpose for such;
• When our partner company conveys personal information to us after obtaining consent;
  And
• When the representative of the concluded travel agreement with JTB-CWT conveys personal information to us.

5）Inquiries, Disclosure, Deletion and Correction of Personal Information
For requests to disclose, delete or eliminate, correct, or cease use of or provision to any third party of personal information, please contact the following unit. The unit contacted will inform you of any necessary procedures and will take required action without delay in accordance with relevant laws and ordinances, and JTB-CWT internal regulations. Noting that if we cannot accept part or whole of your request we will explain the reason in writing.

1. Inquiries of and complaints about the handling of personal information, including disclosure, and deletion or elimination of personal data;
   And
2. Correction of personal data, as well as suspension of its use and provision to any third parties.

Account Management Unit
JTB-CWT Business Travel Solutions
Address: 5-8-40 Kiba, Koto-ku, Tokyo
TEL: 03-5245-9321
Office hours: Monday - Friday 9:30-17:30 (Saturdays, Sundays, holidays, and December 30-January 3 are closed.)
*Requests for disclosure and deletion are only accepted when made in writing, by mail.

6）In the event of a leak of Personal Information
If personal information should be leaked or other problems related to personal information occur we will immediately inform the concerned parties and will temporarily secure and suspend our information and system as necessity requires, promptly disclosing the problem and its relevance on our website or by other means.