JTB-CWT maximizes use of the STERA proprietary system as a leading edge operation system, allowing consultants to manage operation and reservations through multiple Japanese and Global reservation systems on one terminal, including receipt and management of booking requests by e-mail. STERA provides for the management of relevant data and information, including travel policy, negotiated and client specific fares, traveler and company profiles, and the preparation and management of travel documentation and MI reports. Effective use of STERA and other technology innovations and online tools facilitates process efficiencies to drive travel and cost saving opportunities while maintaining high service levels and standards.

JTB-CWT utilizes and maximizes use of numerous technologies and online tools including B+PLUS business travel management system, JR solution, online booking, and other electronic products related to business travel, including web based risk management/traveler tracking and search tools, visa process management and others, to enhance process efficiencies and provide online customer information and management data and capabilities.